DELIVERY AND WARRANTY INFORMATION
Easy Life Medical Supplies can only ship products to a STREET ADDRESS.
All products are shipped ground transportation, by Postal Service, UPS, FedEx, and other carriers, within 1 to 3 days. Items should be received within 5 to 10 business days in the continental United States.
We will email you with your order confirmation number. We will give you an estimated ship date. If you need more specific shipping information before placing your order, please email us at easylifemedicalsupplies.com, or call 800 841-0101
Some products may take longer to arrive due to freight delivery.
WARRANTY, PEACE OF MIND & DELIVERY SERVICE
Drive power mobility products are designed to withstand the rigors of daily use and include a comprehensive limited warranty to ensure years of service.
We offer a limited lifetime warranty to the original purchaser for the frame on your Drive Power Mobility Device. We also include a fourteen (14) month limited warranty for the drive train components (transaxle, motor, wiring harness, and brake) and six (6) months warranty on the battery. This warranty does not extend to purchasers of used equipment. The limited warranty does not cover labor charges.
Should you have any problems, you can be assured that we will see to it that any technical or service issues will be remedied promptly and completely.
How Do You Use the Peace of Mind Service Plan?
If the Peace of Mind Product Protection Plan was included in your purchase, follow these simple steps:
- Have the model, serial number, date of purchase and the name of the dealer ready
- If you choose to call:
- o Have the product nearby so that troubleshooting can begin promptly
- o Call (800 841-0101) to reach a Peace of Mind Service Technician directly
- o Tell the service technician that the product is protected under the Peace of Mind Protection Plan
- You can go online and complete our Online Form.
- Or, if you prefer email, you can email firstname.lastname@example.org
What is the Peace of Mind Service Plan?
Our Peace of Mind Product Protection Plan began March 15, 2012. Effective for up to 14 months from date of purchase, Drive will repair, service or replace product - or product components - due to mechanical and electrical breakdowns or defects in material and workmanship. The plan is required for all residential deliveries of Drive power mobility products.
A single phone number for troubleshooting, replacement parts or repairs available Monday through Friday from 8:30 a.m. to 5:30 p.m. EST.
Professional troubleshooting and service by highly trained industry professionals with years of product experience
No out-of-pocket expense for repairs or replacements – your only costs occur should you need to ship the product to us.
Who is Eligible for the Peace of Mind Service Plan?
All residential deliveries of power mobility devices include Peace of Mind coverage. Peach of Mind is available as an option for shipments to business locations.
When speaking to the service technician, they will evaluate the situation with the product and take necessary steps to remedy the problem.
Often, our trained technical service representatives can diagnose the problem over the phone. If the problem cannot be solved over the phone, the service technician will explain the quickest, most efficient solution for getting the product running again.
These solutions may include, but are not limited to, shipment of an easy-to-install replacement part, service by an authorized service technician or service at our facility.
* Damage resulting from neglect, misuse, and failure to follow manufacturers' instructions or normal wear and tear (tires, fabric/upholstery, bearings, ABS plastic shrouds, footrests, fuses, bulbs, bumpers, aesthetics, etc.) are excluded from coverage. Coverage also excludes battery or charger installation or maintenance service.
For complete details, please see our Peace of Mind Protection Plan Description
To change or cancel an order, EASY LIFE Medical SUPPLIES must be notified within the same business day that the order was placed. If the order has not been shipped, the order can be cancelled. If the order has been shipped, it cannot be cancelled and a Return Authorization (RA) number must be issued.
Delivery Power Mobility
Door Step Delivery
The carrier will contact the customer to schedule a time for delivery only on oversized orders.
Typical transit time is 1- 5 days there are some exceptions to the transit time.
A carrier will unload the item from their vehicle via lift gate (if required) and place in front of the customer’s door.
A premium option: The receiving customer will be contacted within 48 hours of shipping to schedule to schedule a time for delivery. An additional fee will be assessed for remote delivery locations. Typical transit time is 2-9 days, but may take longer. The carrier will unload the item from their vehicle via lift gate and place inside any first floor room of the customer’s choice.
Inside Delivery does NOT INCLUDE:
Assembly or instructions, Carrying items upstairs, Weekend, holiday or expedited delivery, outside of business hours.
White Glove Delivery
The customer will be contacted within 48 hours of shipping to schedule a time for the delivery.
A premium option whereby a home delivery agent will unload the Pre- assembled item from their vehicle via lift gate and place inside any room of the customer’s choice. During delivery, the agent will provide instructions for basic operation and use. At the customer’s, request the agent can either place the packaging material in a location for safe keeping (inside the customer’s home) or haul away for discard. Upon completion of delivery, the customer will be asked to complete a small survey confirming their satisfaction with the delivery and again within 24 hours of delivery by phone to complete a post-delivery satisfaction survey.
An additional charge will be assessed for remote delivery locations.
Typical transit time 2-9 days but may take longer.
WHITE GLOVE DELIVERY DOES NOT INCLUDE
Weekend, Holiday, or Expedited Delivery
Please contact us with any questions.
EASY LIFE MEDICAL SUPPLIES